By Mustapha Salisu
The Dispute Resolution and Development Initiative (DRDI), in collaboration with the Tax Justice and Governance Platform, has introduced a Standard Operating Procedure (SOP) aimed at strengthening the grievance redress mechanism of the Kano Internal Revenue Service (KIRS).
Speaking during the session held today at KIRS Head Office in Kano, the Program Officer at DRDI, Tijani Abubakar Hussein, explained that the SOP serves as a practical guide for officers handling taxpayer complaints, ensuring transparency, efficiency, and accountability in addressing grievances.
“What we did today was to introduce an SOP that acts as a guide or track to monitor how grievances are received and addressed, making sure taxpayers get value for their complaints and inquiries,” Hussein stated. He added that the SOP provides a clear structure for officers to understand how to interact with taxpayers, respond to concerns, and ensure improved service delivery.
He further noted remarkable progress among the KIRS grievance officers, highlighting significant improvements in their operations compared to previous engagements. “Judging by the previous meeting and this current one, the progress is wide. There are a lot of changes and improvements, and we hope to see even more in the future,” he said.
On his part, a representative of the Kano Internal Revenue Service, Abubakar, commended the Tax Justice and Governance Platform for its continuous support and partnership with KIRS.
“This training for the GRM officers is indeed impactful. Every officer who participated has acquired new knowledge that is helping them discharge their duties better. We appeal to the Tax Justice Platform to sustain this productive partnership with KIRS for improved tax service in the state,” he remarked.