By Mustapha Salisu
The Kano Electricity Distribution Company (KEDCO), in partnership with FUCIL Datatech Limited, has officially launched its Self-Service Electricity Payment Kiosk as part of efforts to enhance customer satisfaction.
The event, which took place on Friday at the KEDCO Headquarters in Kano, brought together key stakeholders in the power sector committed to modernizing service delivery across the company’s franchise area.
Speaking during the launch, Dr. Abubakar Shuaibu Jimeta, Managing Director of KEDCO, said the initiative is part of the company’s mission to integrate digitalization into its operations and improve service delivery.
He emphasized that customer convenience remains the driving force behind every strategy and partnership undertaken by KEDCO. According to him, “convenience sells,” noting that customers deserve simple, seamless access to services without stress or delay.
Dr. Jimeta further explained that KEDCO will continue to introduce innovative ideas aimed at easing transactions, building trust, and ensuring customer satisfaction.
He assured that the company’s focus will remain on developing efficient tools and solutions that make services more accessible and convenient for all electricity consumers within its franchise area.
Also speaking at the event, Chioma Iwuagwu, Managing Director/Chief Executive Officer of FUCIL Datatech Limited, described the Self-Service Electricity Kiosk as a transformative innovation poised to redefine how customers interact with electricity service providers.
She highlighted that the solution reflects the company’s dedication to deploying advanced, secure, and scalable digital systems that simplify transactions, improve revenue assurance, and promote operational excellence.
Chioma further noted that the collaboration with KEDCO demonstrates a shared ambition to build a smarter, more accessible, and digitally empowered electricity ecosystem capable of supporting long-term growth and modernization within the power sector.
PRIME TIME NEWS reports that the Self-Service Electricity Kiosk ushers in a new era of convenience, enabling customers to independently conduct key electricity-related transactions without visiting physical offices or waiting in long queues.
Through this modern platform, customers can instantly purchase prepaid electricity tokens, make bill payments, print receipts, access account information, and resolve basic service inquiries.
Designed to be user-friendly, secure, and easily accessible, the kiosk delivers a seamless and efficient experience tailored to meet the needs of today’s digitally inclined consumers.